Terms of service

The Web Company of Ireland is a web design and development service based in Ennis, Co. Clare, Ireland. You can contact us at hello@thewebcompany.ie.

We provide productised website design, development, hosting, and ongoing maintenance for small Irish businesses. The specific work included depends on the package you choose:

All prices are exclusive of VAT. The full feature breakdown for each package is on the pricing page.

The scope of work for each project is confirmed in a written proposal or quote sent to you after your initial enquiry. The proposal takes precedence over any general descriptions on this website if there is a conflict.

We do not currently offer ecommerce, payment processing, CMS platforms, or automated site generation as part of any standard package. If you need these, discuss them with us before proceeding.

A project begins when you submit an enquiry through our website, we send you a written proposal, and you confirm in writing (email is sufficient) that you wish to proceed. Work does not begin until the setup fee has been received.

By submitting your enquiry you are not committing to a purchase. A contract is formed only when you accept a proposal and pay the setup fee.

Setup fee — a one-off payment due before work begins. This covers design, development, and launch of your website.

Annual fee — billed once per year from the date your site goes live. This covers hosting, SSL, security maintenance, and your included content update hours for the year. The annual fee is equivalent to 12 months at the stated monthly rate.

Payment methods and invoicing details are confirmed in your proposal. If an annual payment is more than 14 days overdue, we reserve the right to suspend hosting until the account is brought up to date. We will always contact you before taking that step.

All fees are quoted exclusive of VAT. Where VAT applies, it will be shown on your invoice.

For us to deliver your project on time, you agree to:

• Provide the content we need (text, logos, images) within a reasonable time of being asked. Delays in providing content will delay the project.
• Review and approve design work and copy in a timely manner — typically within five working days of each submission.
• Ensure that any content you provide does not infringe third-party intellectual property rights, and that you have the right to use any images, logos, or text you supply.
• Keep your contact details up to date so we can reach you about your project.

If a project stalls for more than 60 days because we have not received content or approvals from you, we reserve the right to close the project. In that case the setup fee is non-refundable.

Each plan includes a monthly allowance of content update time. Updates must be reasonable in scope — adding a news post, swapping an image, updating opening hours, correcting text, and similar tasks. Updates that require significant redesign or new page development are outside the monthly allowance and will be quoted separately.

Unused update time does not roll over to the following month.

Your content — any text, images, logos, and other materials you provide remain your property at all times.

Your website — once the setup fee and all outstanding amounts have been paid, ownership of the website files and assets we created for you transfers to you. This includes the HTML, CSS, and any custom graphics produced for the project.

Our tools and processes — we retain ownership of any internal tools, templates, frameworks, or reusable code we use to build sites. Ownership of your site does not include a licence to our underlying development tools.

Hosting is included in the monthly fee. Your site runs on infrastructure managed by us on your behalf. We take reasonable steps to ensure availability but cannot guarantee 100% uptime, as no hosting provider can.

If you choose to move your site to your own hosting after cancellation, we will provide you with an export of your website files within 14 days of your final payment clearing.

Either party can end the service by giving 30 days written notice (email is sufficient). There are no long-term contracts or early-termination penalties.

If you cancel part-way through an annual billing period, we will refund a pro-rata amount for the unused complete months remaining. For example, if you cancel with 4 full months left in the year, you will receive a refund for those 4 months.

If you cancel, your site will remain live until the end of the 30-day notice period. After that, hosting will be discontinued. We strongly recommend arranging alternative hosting before the notice period ends.

Setup fees are non-refundable once work has begun. If we have not yet started work, a full refund of the setup fee will be issued.

We will always do our best work, but we cannot be held liable for indirect or consequential losses — for example, loss of business, lost revenue, or reputational damage — arising from your use of the service or any downtime.

Our total liability to you in connection with any project will not exceed the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

We may update these terms from time to time. If we make material changes that affect existing customers, we will notify you by email before the changes take effect. Continued use of the service after that point constitutes acceptance of the updated terms.

These terms are governed by the laws of the Republic of Ireland. Any disputes will be subject to the exclusive jurisdiction of the Irish courts.